Terms of Use

These terms apply to your use of the Pointra app ("the app") from BIOSIGNBOX, LLC ("we"). By using the app, you agree to these terms and our Privacy Policy.

The app records pain locations, questionnaire answers, readings, medical history and medications, and brings in readings from Bluetooth devices and Apple Health / Health Connect. It shows reference information organized using widely used clinical guidelines and makes reports for your doctor. Reference information in reports (for example, diagnosis-code candidates for a clinician to review) is not a diagnosis. All diagnoses and decisions are made by a physician after an in-person or telehealth encounter.

To send a report to a doctor, you choose one of the doctors listed in the app, pay, and sign the report yourself on BioSignBox (sign.biosignbox.io), the electronic signature service we run. The signature seals your handwritten signature, a face photo, location and time together; by signing, you agree electronically that you made and are sending the report. The signed report is delivered to the doctor's email. Whether, when and how the doctor reviews or replies is up to the doctor, and we do not guarantee it. If your symptoms are urgent, get care right away instead of waiting for a reply.

• The app is not a medical device or a doctor and does not diagnose, treat, or prescribe.
• Do not delay care or change medicines because of the app. Talk with your doctor about any health concern.
• For urgent symptoms such as chest pain, trouble breathing, weakness on one side, or confusion, call 911 immediately.

• You must be 18 or older.
• An account is made for each phone, without signing in. You are responsible for keeping your phone and backup files secure.
• Enter your own information accurately. Incorrect entries can make reports wrong.
• Use the app only for your personal health management. Do not reverse engineer, copy, or resell it, or enter another person's information without their consent.

Pain records, questionnaire answers, health information and body details are stored only on your phone, so they can be lost if your phone is lost, damaged, reset, or the app is uninstalled, and we cannot recover them. Readings are stored only on your phone too. Keep PDF copies of reports you need. You and your recipients are responsible for files you share or save, for example to your Google Drive.

Apple Health, Health Connect, storage services such as Google Drive, OneDrive and iCloud, and Bluetooth measuring devices are governed by their providers' terms and policies. We do not guarantee how those services work.

• Free: records, the questionnaire, device connections, report previews, backups and the rest of the app are free.
• Sending a report: each report you send to a doctor costs $70 (US dollars). The price is shown in the app before you pay.
• Payment: you pay by card, Apple Pay or Google Pay on a payment page run by Stripe. Stripe receives your card details; they never reach us.
• Refunds: if you paid but the report has not been sent to the doctor yet, email support@biosignbox.io for a full refund. Reports already sent are not refunded, except that we refund in full if a problem on our side kept the report from being delivered.
• Price changes: we announce price changes in the app first; they do not affect reports you already paid for.

The app, the Health Twin, screens, text, and question design belong to us, and some technology is patent pending. We grant you a personal, non-transferable license to use the app.

The app is provided "as is." We do not guarantee that it will always work without errors or detect every health problem. To the extent permitted by law, we are not liable for indirect or incidental damages arising from use of the app. Some places do not allow these limits, so they may not apply to you.

You may stop using the app at any time by uninstalling it. You can delete your account and the information on our servers in the app, under Settings → Delete account; see How to delete your data and account. If these terms change, we will tell you in the app or on this page. Continuing to use the app after a change means you accept the new terms.

These terms are governed by the laws of the State of California, USA.

BIOSIGNBOX, LLC · 13855 Visions Drive, La Mirada, CA 90638 · contact@biosignbox.io